Customer Support Executive

1 week ago

India impress.ai Full time

We are looking for Associate Operations Analysts to join our team. An Associate Operations Analyst will study our organizational workflows and processes to support the Operations team by helping with client configurations. The role will entail working on projects serving impress.ai’s growing portfolio of clients across the globe including the US, Singapore, and India, with accelerated opportunities for growth for those performing well.

**Responsibilities**:

- To undertake specific tasks related to the deliverables that include:

- Assist Operations Analysts in understanding client requirements from Customer Success/Account Management teams.
- Configure products on the impress.ai platform based on the client requirements.
- Do end-to-end thorough Quality Assurance of configured workflows to ensure deliverables are of the highest quality.
- Documentation of all the tasks in detail.
- Give proactive feedback to the impress.ai product team on how to improve the platform.
- Provide recommendations to the reporting manager regarding the concerns in the existing processes.
- Should assist the Operations Lead in researching and identifying potential aspects that can improve the productivity of the team.
- Assist Operations Analyst in stakeholder management.
- Assist Operations Analyst in documenting findings and preparing reports.
- Provide recommendations to the reporting manager regarding areas of improvement in the existing processes.
- Should assist the Operations Lead in researching and identifying potential aspects that can improve the productivity of the team.
- Proactively suggest ways by which clients can get more value out of the impress.ai platform.
- Assist in identifying partners and potential vendors to collaborate with.

**Qualifications**:

- Proficiency in Microsoft / Google tools such as Excel/Sheets, Word/Docs, and Powerpoint/Slides is mandatory.
- Previous work experience of at least 1-2 years.
- Experience in product-based companies is preferred, but not mandatory.
- Background in Computer Engineering or related fields is preferred, but not mandatory.

**What we are looking for**:

- Excellent written and verbal communication skills in English.
- Ready to work in shifts and on weekends.
- Willingness to commit a minimum of 2 years with the company.
- Excellent interpersonal skills.
- Good documentation skills.
- Good problem-solving and analytical skills.
- Knowledge about customer requirements and the market is an added advantage.
- A flexible approach and the ability to work effectively with others.
- Attention to detail.

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