Customer Support Executive

2 days ago

India Mee 2 Bee Full time

Rs 300,000.00 - 450,000.00 (Indian Rupee)

Job Openings
customer support executive

About the job customer support executive

**JOB DESCRIPTION:

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**Responsibilities**:

- Maintain a balance between company policy and customer benefit in decision making.
- Handles issues in the best interest of both customer and company.
- Identify and assess customers’ needs to achieve satisfaction by following communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Responding to any mentions/comments/ DMs over social media platforms like Facebook, Twitter, Instagram, Consumer form and other social platforms.
- Identify and assess customers' needs to achieve satisfaction by following communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Making outbound call to resolve the customer issue on a real time basis.
- Wide knowledge of using Facebook Page handling, Instagram Page handling.
- Audits and analyses social media presence.
- Monitors and develops reports on competitor’s activity within social media Spaces.
- Keep Up to date with any Social Media Trends.
- Working on consumer forum cases / maintain brand image in other social forums and publish reports on a weekly/daily basis, as per the requirement.
- Regular monitoring the competitor’s social media sites and creating analysis report.


**Requirements**:

- Highly developed sense of integrity and commitment to customer satisfaction.
- ** Should be fluent in English, Hindi and any one of the South Indian Languages.**
- Completed/ Pursuing Graduation and above.
- 1-3 years of experience in customer support.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Strong detail orientation and communication/listening skills.
- Should be willing to work in different shifts (6 days working) and rotational offs as per business requirement.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Should have prior experience of** 1-3 years, **working in the same domain (Social Media -**FB/IG/Twitter/**Play Store/ Consumer Forum).
- Should have excellent verbal, written communication skills and problem solving skills.
- Should be fluent in English and Hindi. Knowing Bengali language would be an added advantage.
- Should be willing to **work in different shifts (6 days working) and rotational offs as per the business requirement.**

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