Spl'st, Systems Reliab Eng'ng

Job ID: 36103

Location: Chennai, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 30 Jul 2025

**Job Summary**
- Responsible for the continuous improvement of the service level through timely analysis of data and corrective actions derived
- Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis
- Drive and report achievements through key performance indicators and success stories
- Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters
- Define and help to develop interactive dashboards / analytical reports
- Lead department’s branding and marketing strategy, manage and standardize communications channels and publications
- Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management
- Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls

**Key Responsibilities**

**Strategy**
**Resiliency**
- Oversee the planned/unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.

**Efficiency**
- Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation
- Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues

**Capacity Planning**
- Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance
- Using Standard Chartered’ s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand
- Continuously monitor service demand / capacity for any discrepancies or spike

**Business**

**Availability/Reliability**
- Take responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of “always on” techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows.
- Lead, own, manage, monitor and optimize the reliability and health of all environments
- Design, code, implement break fixes to improve service availability based on outcomes from thematic reviews

**Latency & Performance**
- Drive conversation around development velocity using SLIs/SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams
- Iteratively review SLI/SLO/Error Budget policy to ensure the quantitative indicators of customer experience are accurate
- Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available

**Processes**
**Transition to Production**
- Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of “zero ops”

**Monitoring**
- Optimize monitoring to reduce false positive alerts
- Creatively deepen monitoring capabilities leveraging the 3 tenets of observability - logs, metrics and traces
- Ensure all critical user service journeys are traceable end to end
- Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset

**People & Talent**
- Establish and manage SRE team when applicable
- Drive efficient target operating model and enhance the existing capabilities of the team.
- Lead through example and build the appropriate culture and values.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objective

**Risk Management**
- Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks.
- Ensure a full understanding of the risk and control environment within Technology Services.
- Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services.
- Active engagement with all audit issues arising in this support environment.

**Governance**
- Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

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