Customer Retention Executive

6 days ago

Bengaluru Karnataka, India iServeU Technology Pvt Ltd Full time

**Position: Customer Retention Executive**

**Experience: 1 - 2 years**

**Qualification: Graduation**

**Employment Type: Fulltime**

**Location: Bangalore**

*
Preferred language
- Telugu, Tamil & Kannada

**Company Profile**:
At iServeU (A Niyogin Company) we are using the power of cutting edge technology to unleash the economic potential of rural India through its one of a kind FIAS (Financial Inclusion As Service) stack. The team at iServeU has a DNA of technology and the heart of banking. If you are someone who is passionate about building technologies that scale from serving thousands of requests per sec to millions then we are looking for you. As a culture iServeU values individuality, inquisitiveness and a strong will to deliver quality.

We at iServeU work in project-based sprints in small, interdisciplinary teams.

**Responsibilities**:

- Communicating with customers.
- Analyzing customer behavior.
- Maintaining and Tracking the constant business volume of customers/partners.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Required Skills**:

- Excellent customer service skills.
- Good Communication Skill in Kannada, Tamil, Telugu and English.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

*

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 21/10/2024

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