Customer Retention Executive

Bengaluru, Karnataka, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

Key Responsibilities: Should have experiemce in Customer Onboarding and Retention calls.  Assist in Customer Retention and provide solution in case of issues  Manage Customer Onboarding communication to internal or external partners  Coordinate with the cross functional teams to enable required systems and processes  Maintain Customer...

**Who are we looking for?** **Job Title**: Retention Expert (WebEngage) **Location**: Bengaluru **Job Type**: Full-time **Experience**: 4 to 5 years **Key Responsibilities**: - Configure and manage WebEngage platform settings, including segmentation, campaigns, journeys, and communication channels. - Develop and execute customer retention and user...

Retention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...

Develop and implement customer retention strategies to increase engagement and lifetime value. - Monitor and analyze customer behavior, segment audiences, and personalize messaging accordingly. - Develop and manage loyalty programs, referral programs, and other retention initiatives. - Track and report key performance metrics related to retention, churn...

Client Relations and Retention - Renewal Agent Job Description: Renewal Agent Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers **over phone calls**, manage their contract...

**Position Overview**: Internship Period - 6 months, upon performance will be hired on rolls. **Key Responsibilities**: - Assist in the development and implementation of retention marketing campaigns aimed at improving customer loyalty and engagement. - Analyze customer data to identify trends, preferences, and areas for improvement in the customer...

Retention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...

Retention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...