Quality Expert- Virtual Scribe

23 hours ago

Navi Mumbai, India IKS Healthcare Full time

Experience in Medical Terminologies & Medical Report Reading.
**Minimum 2 years experience in Medical Scribe / Medical Transcription for US Healthcare**
**Minimum 4 yrs experience as clinician (if no non clinical / Medical Scribe experience)**
**EXCELLENT Command On Written & Verbal English** (Grammar).
Good in coaching & Feedback skills

**Roles and Responsibilities**

Ensuring Improvement in employee quality performance through Audits Performed, query resolution and feedback to employees on time
Ensuring standardization in assessment and knowledge transfer to employees through calibration sessions
Ensuring reduction in errors across all teams through on time quality briefings with employees
Ensuring employees are updated with latest updates and knowledge transfer on a regular basis during briefings and one-on-ones
Responsible for publishing assigned daily reports and trackers as per defined schedule without errors
Attend client feedback calls to understand customer needs and ensure dissemination of the same across all teams
Also identify client preferences and nuances during audits to improve the overall service quality

*Sunday & Monday Fixed Week off*

**Shift Time**: 10 am to 7 pm /11 am to 8 pm

**Work Location**:

- Airoli, Navi Mumbai.

**About the company**

IKS Health is the premier partner for ambulatory care organizations nationwide. Bringing an integrated solutions set, coupled with insight into industry trends and direction, the team at IKS helps organizations perform more effectively for better clinical, financial, and organizational outcomes.

Our global delivery system couples domestic, executive healthcare experience with a worldwide delivery team which brings round the clock services and solutions to our clients. Connecting with a dynamic, educated and growing workforce around the world, allows IKS to bring resources to our clients that the US healthcare shortage has struggled to fulfill.

Led by the founding partners and a dynamic team of veteran healthcare change-makers, the more than 6,000 employees of IKS stand ready to manage an annual client revenue of more than $6 billion and supporting a total of 30,000 US providers.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Clinical: 2 years (preferred)

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