Virtual Csr Assistant

19 hours ago

Mumbai Maharashtra, India Tasks Expert Virtual Employee Services Pvt. Ltd Full time

About Company

Tasks Expert is a USA-based offshore virtual assistant company established in 2017 with a delivery center located in Mumbai, India. As a leading full-time offshore virtual assistant company, we provide 24/7 services to small, mid-sized, and large businesses, as well as busy professionals and entrepreneurs around the world.

Job Summary:
Key Responsibilities:
Data Entry & Management: Maintain and update customer databases, ensuring accuracy and confidentiality of information.

Problem Resolution: Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Order Processing: Assist in tracking orders, processing returns, and managing customer inquiries related to product or service delivery.

CRM Management: Use Customer Relationship Management (CRM) software to track and manage customer interactions.

Social Media Support: Monitor and respond to customer inquiries on social media platforms when required.

Reporting: Provide reports on customer feedback, queries, and overall service performance.

Collaboration: Work with other team members and departments to ensure smooth operations and excellent customer experience.

Qualifications:
Proven experience as a Virtual Assistant, Customer Service Representative, or similar role.

Excellent verbal and written communication skills.

Proficiency with CRM systems (e.g., Zendesk, Salesforce) and office software (e.g., Google Workspace, MS Office).

Strong organizational skills with an ability to multitask and manage time effectively.

Ability to work independently and manage various priorities in a fast-paced remote environment.

High attention to detail and problem-solving skills.

Basic knowledge of social media management is a plus.

Key Competencies:
Customer-oriented with a passion for delivering high-quality service.

Strong problem-solving abilities.

Ability to remain calm and professional in challenging situations.

Excellent time management and organizational skills.

Tech-savvy and adaptable to new software/tools.

Previous experience in a customer service role (CSR) is a must.

Job Title: Virtual CSR Assistant

Location: Hybrid

**Job Type**: Full-Time / Part-Time

Reports to: Team Lead

Job Location: Navi Mumbai Mahape

Shift time : 4am - 1pm( Flexible work hours)
Contact Number : 98332 35046

**Job Types**: Full-time, Permanent

Pay: ₹10,809.19 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much total relevant experience do you have?
- What is your current CTC?
- What is your expected CTC?
- Notice period (if any)
- Are you willing to relocate/commute to Navi Mumbai Mahape ?

Work Location: In person

Application Deadline: 20/10/2024
Expected Start Date: 11/10/2024

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