IT Services Desk

1 week ago

Gurgaon, India Renovision Automation Service Pvt. Ltd,. Full time

Assign, reject or re-assign software request tickets, or work with end user and ensure the necessary data is captured.
- Support end user to ensure timely resolution, prompt communication on progress, and handling end user queries.
- Act as first point-of-contact for the end user and guide users on processes and approval criteria.
- Share daily, weekly & monthly usage/allocation and revocation of software licenses.
- Ensure timely license revocation against exit case from the admin portals.
- Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses.
- Having Good Knowledge of Ms Execl (Vlookup,Hlookup, Pivot Table)
- **Requirement Checks: -**
- Good Communication Skills
- Proactive in approach
- 3-5 Years of similar work experience
- Nearby located from location or if not, then should have own conveyance.
- Understanding on Regional Language will be referred.
- Should have a Graduate degree.
- Ready to extend shift on demand.
- Interpersonal Problem Solving
- Good Team Player

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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