Service Desk

7 days ago

Gurgaon, India Saxo Bank Full time

About the job:
Responsibility:

- Relevant experience should be 3 to 5 years in Service desk role.
- Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc.
- Demonstrate intermediate problem-solving skills and efficient troubleshooting skills.
- Work independently on technical tasks for Service Desk, complying to relevant best practices.
- Play an active role in training the team members on process-related issues.
- Implement technological changes to enhance support functions.
- Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team.
- Working knowledge on Applications/Databased; example Windows, Mac, mobility, AD, Oracle, Exchange (O365), SharePoint, Citrix, Cisco, Outlook, Skype for Business, VMWare, PowerShell etc.
- Knowledge on ticketing tools in the current market such as ITSM Remedy, Service-Now.
- Certification will on any field will be an added advantage.
- Mandate:
- Knowledge of Windows, Intune Company Portal, AD, Access Management, Exchange (O365), SharePoint, Cisco, Teams, PowerShell etc
- Identify and implement corrective actions.
- Managing day to day workload, prioritizing when necessary.
- Agility for quick learning & working in a team
- Willing to work in rotational shift.
- Excellent communication skills along with accuracy/attention to detail
- Computer-Based Customer Support Tools
- Should have exposure on Customer Service Management and Customer Support Function
- Flexibility & Adaptability
- ITIL (Information Technology Infrastructure Library)
- Problem Solving
- Service Request Management Process
- Technical Troubleshooting
- Qualifications: At least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent

We offer:
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform.

We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact - no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job - we offer an opportunity to invest in your future

How to apply:

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