Service desk lead_8 to 10 years_delhi/ncr
1 day ago
TCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base articles.- Collaborate with other IT teams for issue resolution.- Generate and analyze service desk performance reports.- Drive process improvements and automation initiatives.Must-Have- Strong leadership and team management skills.- Expertise in ITSM tools (Service Now).- In-depth knowledge of ITIL framework.- Excellent communication and problem-solving skills.- Ability to handle high-pressure situations and escalations.- Experience in reporting and KPI management.Good to have- Experience with automation tools and scripting.- Knowledge of cloud platforms and remote support tools.
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
8 hours ago
Gurgaon, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Gurgaon, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service desk lead_8 to 10 years_delhi/ncr
7 hours ago
Gurgaon, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
15 hours ago
Gurgaon, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team...
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Gurgaon, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team...
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Oracle Field Service Cloud
2 weeks ago
Gurgaon, Haryana, India NCR Atleos Full timeAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Certified Oracle Field Service Cloud Developer will have expert level knowledge and...
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Dev Ops Eng I
1 hour ago
Gurgaon, India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Key Responsibilities: - Perform, organize,...
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Dev Ops Eng I
7 days ago
Gurgaon, India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Key Responsibilities: - Perform, organize,...
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Dev Ops Eng I
1 hour ago
Gurgaon, India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Key Area of Responsibilities: - Perform,...
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Gurgaon, Haryana, India NCR Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35...
