Travel Counselor

2 weeks ago

Gurgaon, India American Express Global Business Travel Full time

LCC Desk

Summary

The Travel Counsellor role at GBT is to delivery exceptional travel service experience for our Corporate Business Customers. By working together as a high-performance team our Travel Counsellors provide exceptional travel care, first call resolution & the highest quality of customer service to GBT Corporate clients. It is a high touch service environment where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home, at one of our Business Travel Centers or on-site at client locations. The role will report to a Team Coach.

**Responsibilities**:
Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.

Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs

Act as the point of contact to support GBT Travel Counsellors on all Domestic rail travel requirements, arranging both routine and complex travel for rail, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Apollo, Galileo, Amadeus.

Complying with all legal standard requirements, which include mandatory training, compliance and sanctions

Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance

Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (eg., CSI/CSR, Trailblazer)

**Requirements**:
Detailed understanding of fares and ticketing rules, for Rail booking, Knowledge and experience of:

- Low-cost airline booking on Airline website
- Coordinating with Airlines
- Billing & reconciliation
- Galileo

Experience working in a high touch service environment where performance is measured

Experience working in a team

Background in Business Travel, leisure or airline reservation required Passion for Excellence in Client Service

Excellent Professional Communication - both written and verbal

Location

India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement

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