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Travel Counselor
3 weeks ago
LCC Desk
Summary
The Travel Counsellor role at GBT is to delivery exceptional travel service experience for our Corporate Business Customers. By working together as a high-performance team our Travel Counsellors provide exceptional travel care, first call resolution & the highest quality of customer service to GBT Corporate clients. It is a high touch service environment where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home, at one of our Business Travel Centers or on-site at client locations. The role will report to a Team Coach.
**Responsibilities**:
Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
Act as the point of contact to support GBT Travel Counsellors on all Domestic rail travel requirements, arranging both routine and complex travel for rail, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Apollo, Galileo, Amadeus.
Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (eg., CSI/CSR, Trailblazer)
**Requirements**:
Detailed understanding of fares and ticketing rules, for Rail booking, Knowledge and experience of:
- Low-cost airline booking on Airline website
- Coordinating with Airlines
- Billing & reconciliation
- Galileo
Experience working in a high touch service environment where performance is measured
Experience working in a team
Background in Business Travel, leisure or airline reservation required Passion for Excellence in Client Service
Excellent Professional Communication - both written and verbal
Location
India - Haryana - Gurgaon
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