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Travel Counsellor

2 weeks ago

Gurgaon, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Create your journey at Amex GBT

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT

What You’ll Do on a Typical Day- Advise and arrange travel for corporate business customers (both individuals and groups)- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements- Use positive telephone service techniques and act on special customer requests- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For- Passion for excellence in client service, including proactive anticipation of needs- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)- Professional communication (written and verbal)- Attention to detail- Act with integrity, and look after personal traveler information- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)- Resolving customer issues quickly and independently / with supplier- Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

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