Travel Experience Counselor Ii

3 days ago

Gurgaon Haryana, India CWT Full time

Purpose of the Role As a Travel Counselor you will be responsible for providing exceptional travel advisory and booking services to our top clients You will utilize your extensive knowledge of travel destinations industry trends and various booking tools to offer personalized travel solutions that meet our clients needs and expectations Main responsibilities Client Consultation and Advisory Conduct thorough consultations with clients to understand their travel preferences needs and objectives Provide expert advice on destinations itineraries and travel options to create memorable and tailored travel experiences Recommend and arrange accommodations transportation and activities based on client requirements Booking and Reservations Utilize booking systems and software to make reservations for flights hotels rental cars tours and other travel services Ensure accuracy in booking details and promptly confirm reservations with clients Monitor and manage booking changes cancellations and re-accommodations as needed Travel Documentation and Compliance Assist clients in obtaining necessary travel documents such as visas passports and travel insurance Stay up-to-date with travel regulations safety guidelines and health advisories to provide informed recommendations to clients Customer Service Deliver exceptional customer service throughout the travel process from booking to post-trip follow-up Address and resolve client inquiries issues or concerns promptly and professionally Qualifications Experience Education 3 years or more years experience working as a Travel Consultant and should be a Graduate Advanced knowledge of GDS Sabre and Amadeus Should have good geography knowledge A genuine passion for high-quality customer service we care about our customers and it s important to us that you do too Good verbal and written communication skills Strong teamworking skills A positive can-do attitude Willingness to learn and grow

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    2 weeks ago

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