Travel Counselor

4 days ago

Gurgaon, India American Express Global Business Travel Full time

Job Responsibility:

- Provide exceptional traveller care and customer service to GBT corporate clients
- Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
- Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
- Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process
- Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
- Excellent Customer service and communication skills (Both Written and Verbal)
- Service online requests for clients where online requests are decentralized through the offline servicing team
- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
- Deliver expectations against individual and shared team key performance indicators
- Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
- Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process

Experience & Skills:

- Graduate. Diploma / Degree in travel & tourism would be added advantage
- 3-5 years’ relevant experience in travel domain
- Build excellent business relationship with customer groups, peers and seniors
- Should be team player and manage show alone if required
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred
- Must have experience in handling face to face client
- Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Location

India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement

  • Travel Counselor

    2 days ago

    Gurgaon, India American Express Global Business Travel Full time

    LCC Desk Summary The Travel Counsellor role at GBT is to delivery exceptional travel service experience for our Corporate Business Customers. By working together as a high-performance team our Travel Counsellors provide exceptional travel care, first call resolution & the highest quality of customer service to GBT Corporate clients. It is a high touch...

  • Travel Counsellor

    2 weeks ago

    Gurgaon, India American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex...

  • Sr Travel Counselor

    3 weeks ago

    Gurgaon, India American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing...

  • Travel Experience Counselor Ii

    1 week ago

    Gurgaon, Haryana, India CWT Full time

    Purpose of the Role As a Travel Counselor you will be responsible for providing exceptional travel advisory and booking services to our top clients You will utilize your extensive knowledge of travel destinations industry trends and various booking tools to offer personalized travel solutions that meet our clients needs and expectations Main responsibilities...

  • Travel counselor

    7 days ago

    Gurgaon, India American Express Full time

    Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many...

  • Travel counselor

    6 days ago

    Gurgaon, India American Express Full time

    Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many...

  • Travel Counselor

    1 week ago

    Gurgaon, India American Express Full time

    Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many...

  • Travel Counselor

    1 week ago

    Gurgaon, India American Express Full time

    Description - External At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many...

  • Travel Counselor

    1 week ago

    Gurgaon, Haryana, India American Express Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Travel Experience Counsellor

    3 weeks ago

    Gurgaon, Haryana, India CWT Full time

    CWT is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary We are proud to have been named the most admired Travel Management Company- and we are even more proud that we achieved it together Whether we are booking government travel advising on international securityor...