Partner - Customer Success (Jakarta)

7 days ago

Noida, India RateGain Full time

At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you

**About the role**:
As a Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer Success activities, Account Management, and achieving outstanding outcomes.

**D**
**rive Customer Success Outcomes**:

- Elevate renewal rates and bid farewell to churn
- Expand revenue through strategic cross-sell and up-sell
- Influence lifetime value via enhanced product adoption and customer satisfaction
- Propel new business growth through advocacy and reference-ability
- Define and Optimize Customer Lifecycle

**Chart the customer journey**:

- Establish key touchpoints for continuous improvement (e.g., usage, satisfaction)
- Standardize interventions for every stage of the journey
- Segment the customer base and devise customized strategies
- Uncover opportunities for continuous enhancement

**Manage Customer Success Activities**:

- Navigate the onboarding voyage
- Provide training and professional services
- Ensure top-notch customer support
- Master the art of Customer Success Management
- Seal the deal on renewals and drive cross-sell/up-sell opportunities
- Foster customer advocacy

**Skills & Experience**:

- 4-7 years of experience in hospitality, travel technology space
- In-depth knowledge of hotel distribution technology, including OTAs, GDS, and content.
- Possess the ability to manage, influence, and build consensus through persuasion.
- Ideally, a background that seamlessly blends post-sale and sales experience, complemented by a strong commercial acumen.
- Able to decipher commercial contracts and navigate through legal clauses.
- Customer Obsession coupled with a burning passion for revenue and growth.
- Excellent communication and presentation skills to captivate your audience.

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