Dm/am

10 hours ago


Mumbai, India ideaForge Full time

DM/AM
- Customer Support & Success- Mumbai (On-Site)- ExecutiveRefer a Friend

**Job Description**:
**Education - Technical Background / B.E.**
- **Customer Support**:

- Responsibility of Service parameters TAT, Response time, Out of Box failure, Preventive Maintenance visits.
- Responsible for System troubleshooting, Root Cause Analysis and effective countermeasures on field and Service Centre
- Improve Customer responsiveness - Reduce current order delivery lead time, Data flow from order receipt to delivery to collection till support.
- Executing SOP, Work Instructions, and practices for the Aftersales
- Database Maintenance and timely Reports submission
- Warranty Claims, Replacement, Reimbursement and Spare Part Management
- Collaborating with external teams like Channel Partners, Distributors, Service providers, consultants, etc to manage Aftersales operations.
- **Customer Success**:

- Continuous engagement with customer
- Maintain strong relationships with customers and ownership of customers’ success measured through NPS and other metrics that measure customer sentiment.
- Handling customer escalations and concerns and seek to improve all aspects of the customer experience.
- **Cross Function Relationships**:

- Work closely with Sales, Manufacturing, Product Management, R&D, Quality, Finance to achieve smooth Service delivery.
- Establish and Manage relationships with cross-functional teams.
- **Manage/Supervise ad-hoc projects as may be assigned from time to time**

**Skills**:
Customer Service Excellence

People Management
- Complaint Management- AftersalesService Operations
- Customer Support- Customer Success- Troubleshooting


  • am/ dm

    1 week ago


    Mumbai, Maharashtra, India Anika Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: AM/ DM - Compliance Department, Abhinandan VenturesJob Location: MumbaiAbout Abhinandan Ventures An Abhinandan Lodha Enterprise:Abhinandan Ventures, an Abhinandan Lodha Enterprise, is a formidable collective of some of the best-of-breed, high-growth new-age businesses. We back highly ambitious ideas and turn them into category-disrupting...

  • Sales Manager/AM/DM

    2 weeks ago


    Mumbai, Maharashtra, India Tara Lohia Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Sales Manager/AM/DM in Maharashtra, your role involves various functions including: - Regular customer visits - Developing new clients - Conducting product demos with clients - Holding training sessions with users - Preparing quotations for clients - Following up with clients - Promoting new products - Completing order handover sheets - Daily traveling...

  • AM/DM- Training

    3 weeks ago


    Bengaluru, Mumbai, India Lineup Manpower Solutions Private Limited Full time

    Job Description Canara Hsbc Life Insurance Des : AM/DM- Training Ctc : 6 -10 lpa A life insurance training Job Description (JD) involves responsibilities like identifying training needs, designing and delivering programs for product, sales, and compliance, developing onboarding materials, and assessing training effectiveness.Key qualifications include a...


  • Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    AM/DM - Maintenance Body PU **Date**:13 Dec 2024**Location**:Mumbai A.O, MUMBAI-KND-AD, IN**Company**:Mahindra & Mahindra Ltd**Education Qualification** - Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering**General Experience** - 5-7 Yrs. / 8 - 11 yrs**Critical Experience** **System Generated Secondary Skills** **Job...

  • am/ dm

    2 weeks ago


    Mumbai, Maharashtra, India Anika Industries Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: AM/ DM - Compliance Department, Abhinandan VenturesJob Location: MumbaiAbout Abhinandan Ventures:Abhinandan Ventures, is a formidable collective of some of the best-of-breed, high-growth new-age businesses. We back highly ambitious ideas and turn them into category-disrupting businesses built to stand the test of time.We are a launchpad for...


  • Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    AM/DM - Heat Treatment, TMPU **Date**:28 Oct 2025**Location**:Mumbai A.O, MUMBAI-KND-AD, IN**Company**:Mahindra & Mahindra Ltd**Responsibilities & Competencies** - Sound knowledge of furnaces like CGC, SQF, Vacuum & Induction hardening machines with process Design/ Controls. - Emergency handling like power cut, gas cut, gas leakage, high understanding of...

  • AM/DM - Planning

    1 week ago


    Mumbai City District, India Lodha Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role ObjectiveResponsible for preparing the project master schedule. Study & understand the progress of pre-construction deliverables. Ensure that all planning and document control reports are prepared and issued in accordance with the project coordination procedure. Assist the Lead Planner in implementing any additional project control procedures.Key...

  • AM/DM - Procurement

    1 week ago


    Navi Mumbai, Maharashtra, India StockHolding Document Management Sevices (StockHolding DMS) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Assistant Manager / Manager - ProcurementLocation: Mahape, Navi MumbaiCompany: StockHolding Document Management Services Ltd.Experience Required: Relevant experience of 5-7 yearsAge Criteria: Not more than 35 as on 31/08/2025Educational Qualification: First Class GraduateAbout StockHolding DMS Ltd.:StockHolding DMS Ltd. is a leading provider of...


  • Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    AM/DM - Heat Treatment, TMPUDate: 28 Oct 2025Location:Mumbai A.O, MUMBAI-KND-AD, INCompany: Mahindra & Mahindra LtdResponsibilities & CompetenciesSound knowledge of furnaces like CGC, SQF, Vacuum & Induction hardening machines with process Design/ Controls.Emergency handling like power cut, gas cut, gas leakage, high understanding of safety etc.Knowledge of...


  • Mumbai, Maharashtra, India Deloitte Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role- Leadership DevelopmentDesignation- AM, DMLocation- Mumbai(no relocation)Learning Program Design & DeliveryAssist in designing, developing, and implementing learning interventions (classroom, virtual, blended).Coordinate and deliver training programs across functional and leadership development areas.Support the creation of engaging learning content in...