Customer Success Executive

1 week ago

Remote, India Zoe Talent Solutions Full time

**Key Account Management - Creating Active and Contributing Clients**:

- Look to build a relationship that keeps us “In-sight in mind” for our key account.
- Gather intelligence that helps you pitch solutions and offers accordingly.
- Increase your reach by gathering more contacts and updating them in the CRM accordingly.
- Stay well connected and respond to client inquiries from time to time.
- Create new opportunities and follow them up closely to get a successful course registration.
- Maintain Client Specific Folders and Databases presently used in our institute.
- Contact other KAM profiles to understand their future training needs and supply them with information accordingly.
- Maintain and Update CRM and share lead analysis reports on a monthly and quarterly basis.
- Maintaining and updating the Previous Work Experience Tracker and updating all news training events in the Training Inventory.
- Greet and Celebrate with clients on their special days such as Birthdays & Wedding Anniversaries.
- To all clients and prospects, send greetings on Eid, New Year, and the like on behalf of ZTS.

**Training Proposal, Quote, and Invoice Management**:

- To prepare Proposals, Quotes, and Invoices for every training inquiry managed.
- To maintain registers for Invoices, quotes, and other financial instruments used by the training institute.
- To follow up with clients on invoices that are overdue.

Pay: ₹10,166.01 - ₹49,141.15 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Quarterly bonus

**Experience**:

- total work: 3 years (required)
- Customer relationship management: 2 years (required)

Work Location: Remote

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