CRM (Service & Maintenance)

1 week ago

Delhi Delhi, India hybon elevators & esclators pvt ltd Full time

**Job Title**: Customer Relation Coordinator (CRM)

**Department**: Service & maintenance
**Location**: Vikaspuri, New Delhi
**Reporting To**: Service Manager
**Company**: Hybon Elevators & Escalators Pvt. Ltd.

**Job Summary**:
**Key Responsibilities**:

- Register and track complaints using internal CRM/service software.
- Coordinate with field engineers and the service team for quick complaint resolution.
- Keep customers informed on service progress and resolution timelines.
- Maintain detailed logs of customer interactions and service history.
- Follow up with customers post-resolution to ensure satisfaction.
- Prepare daily/monthly reports on customer issues and service timelines.
- Assist in Annual Maintenance Contract (AMC) renewals and reminders.
- Help collect customer feedback and escalate unresolved cases to the Service Manager.

**Key Skills & Competencies**:

- Strong communication skills (verbal & written)
- Customer-focused attitude with patience and professionalism
- Good coordination and follow-up skills
- Working knowledge of MS Office (Excel, Word) and CRM tools
- Ability to multitask and handle pressure calmly

**Qualifications & Experience**:

- Graduate in any discipline
- Minimum 3 years of experience in customer service or coordination (Elevator/Service industry preferred)
- Fluent in Hindi and English

**Working Hours**:
Monday to Saturday - 9:30 AM to 6:00 PM
(Sunday Fixed Off)

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 93555 73069

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