Service Executive

4 days ago

Ahmedabad, India NESSA ILLUMINATION TECHNOLOGIES PVT LTD Full time

Greet customers and offer excellent customer service from intake to release of their products after srevice
- Determine and diagnose light/led driver issues based on customer description and light/led driver condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from store and double-check that they are delivered to technicians
- Ensure that repairing work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases

**Qualification & Experience**
- Any Graduate. Engineering background will be given preference
- 0-2 years of experience in Electrical/Electronics industry
- LED or Lighting industry experience will be added advantage

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Piran-Pilaj Road, Ahmedabad - 382405, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**

+91 7574848125

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