Junior Customer Service Executive

22 hours ago


Ahmedabad Gujarat, India Stepin Solutions and IT Service Pvt. Ltd. Full time

**Position: Junior Customer Service Executive**

**Hybrid Work Mode**

**About Stepin Solutions**:

- Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.

**Job Summary**:
**Responsibilities**:

- Monitoring and analyzing campaign performance metrics
- Staying updated on industry best practices and implementing them into our operations

**Required Qualifications**:
**Requirements**:

- Excellent written and verbal communication skills in English
- Strong analytical and problem-solving abilities
- Ability to work effectively in a fast-paced, 24/7 environment

**Soft Skills**:

- **Communication Skills**: Excellent verbal and written communication in English.
- **Adaptability**: Willingness to work in rotational shifts and handle dynamic work requirements.

**Hard Skills**:
**Benefits**:

- Hybrid work mode.
- Full-time employment.
- EPF/ESIC as per the Govt. compliance guidelines.
- Yearly increments based on your performance.

**Working days**:
**Rotational Shift Timing**:

- Day 1: Mon: 12:00 pm to 8:00 pm
- Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
- Day 3: Wed: Day Off
- Day 4: Thu: 12:00 pm to 8:00 pm
- Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
- Day 6: Sat: Day Off
- Day 7: Sun: 12:00 pm to 8:00 pm
- Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
- Day 9: Tue: Day Off
- This rotational shift pattern will continue

**Remuneration**:

- The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions.

**Please Note**:

- Additionally, you may be assigned to work on different tasks as per the evolving requirements of our organization.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund
- Work from home

**Experience**:

- Customer Service : 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Ahmedabad, Gujarat (preferred)

Work Location: In person

**Speak with the employer**
+91 97252 69294



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