Service Front Executive

4 days ago

Ahmedabad, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

Jd of service engineer

Designation : Service Engineer

Job location : Ahmedabad

Job responsibility:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues of any apple product.
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports

Education and Experience required
- Freshers and experience both can apply
- Any Graduate

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Currently working at which store ?
- Have you have experience regarding iPhone & MacBook Service?

**Experience**:

- Mobile device management: 1 year (preferred)

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