Scaled Customer Success Associate

4 days ago

Remote, India Katalon, Inc. Full time

**Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform**. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

**Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe**, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

**Responsibilities**
- Develop and deliver scale programs to drive product adoption and customer engagement through webinars, digital content, and targeted engagement approaches (e.g., webinars, office hours, etc.)
- Analyze product usage data and account health to determine prioritization of customer outreach and activities
- Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
- Work with the Digital CS Program Manager on creating and executing upon scalable save plays for at-risk customers
- Capture customer insights (e.g., common reasons for stalled adoption, contraction and churn) in the long-tail segment through data analysis and customer engagement

**Requirements**:

- Good verbal, written, organizational, presentation, and communications skills
- Strong data analysis and creative problem-solving ability
- Solution-centric mindset
- At least 1 year of prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Good to have: Basic knowledge and understanding of software testing

**Benefits**

**At Katalon, **we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below
- **Attractive compensation package**:

- **Generous time-off**:

- **Flexible work arrangements**:

- **Vibrant international working environment**:

- **Premium healthcare coverage**:For both you and your loved ones;
- **Exciting company events**:Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.

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