Front Office Executive-hotel

7 hours ago

Thoraipakkam Chennai Tamil Nadu, India Essentia Premier Hotel Chennai Full time

Essentia premier Hotel Hiring FRONT OFFICE EXECUTIVE
work Location: Chennai Thoraipakkam
Salary upto-25k

Guest Services:

- Greet guests with a warm, friendly, and professional demeanor.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address guest complaints or issues promptly, escalating to management if necessary.
- Provide guests with information about hotel services, amenities, and local attractions.
- Coordinate special guest requests (e.g., late check-outs, early check-ins, room upgrades).

Administrative Tasks:

- Maintain accurate records of bookings, payments, and guest details.
- Prepare and submit daily reports, including occupancy and revenue summaries.
- Handle billing, invoices, and processing payments using POS systems.
- Update guest profiles and preferences in the hotel management system.

Communication & Coordination:

- Liaise with housekeeping, maintenance, and room service teams to ensure guest needs are met.
- Coordinate with security for guest safety and emergency procedures.

Appearance & Standards:

- Maintain a neat and professional appearance as per hotel grooming standards.
- Keep the reception area clean, organized, and presentable.

**Requirements**:Education & Experience:

- Bachelor’s degree in Hospitality Management, Tourism, or related field preferred.
- 1-3 years of experience in a front office or customer service role in the hospitality industry.

**Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in MS Office and hotel management software (e.g., OPERA, IDS, or similar PMS).
- Good problem-solving and interpersonal skills.
- Ability to stay calm under pressure and handle difficult situations tactfully.

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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