Front Office Executive

21 hours ago

Chennai Tamil Nadu, India Ilara Hotel & Spa Full time

**Job Title**: Front Office Executive

**Location**: CHENNAI
**Reports to**: Front Office Manager / General Manager

**Job Summary**

The Front Office Executive is the first point of contact for all guests and plays a vital role in delivering a warm, welcoming, and memorable experience. This role involves handling reservations, guest check-ins and check-outs, managing queries, and ensuring smooth front desk operations while reflecting the resort’s brand values.

**Key Responsibilities**
- **Guest Relations & Service**:

- Welcome and greet guests with warmth and professionalism.
- Handle check-in and check-out procedures efficiently.
- Anticipate guest needs and provide solutions proactively.
- Coordinate special guest requests such as romantic setups, group arrangements, or celebrations.
- **Reservations & Coordination**:

- Maintain accurate records of reservations and cancellations.
- Coordinate with housekeeping and F&B teams for guest requirements.
- **Communication & Administration**:

- Provide information about resort facilities, activities, and local attractions.
- Maintain cash floats, process payments, and generate invoices.
- Update guest feedback logs and escalate issues when necessary.
- **Brand Experience**:

- Represent the resort’s brand in every interaction.
- Ensure the front desk area is tidy, organized, and aesthetically aligned with the property’s theme.
- Upsell resort activities, spa services, and dining experiences.

**Qualifications & Skills**
- Strong communication skills in English; knowledge of Kannada/Hindi is a plus.
- Proficient in MS Office and hotel management software (IDS, Opera, or similar).
- Positive attitude, problem-solving skills, and customer-focused mindset.
- Well-groomed and presentable at all times.

**Work Environment**
- Boutique resort surrounded by scenic beauty and nature.
- Guest profile includes couples, families, and corporate groups.
- Role may require weekend and holiday shifts.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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