
Dispatch Coordinator
2 weeks ago
***
Manage dispatch operations through advanced spreadsheet analysis and reporting, ensuring accurate order processing, carrier coordination, and delivery tracking for promotional merchandise fulfillment.
**KEY RESPONSIBILITIESData Management**
- Maintain comprehensive dispatch tracking spreadsheets
- Process daily order data from multiple channels
- Generate shipping labels and documentation
- Update delivery status across all orders
**Reporting and Analytics**
- Create daily, weekly, and monthly dispatch reports
- Track carrier performance metrics and costs
- Generate customer delivery confirmations
- Maintain accurate inventory dispatch records
**Communication**
- Coordinate with courier partners for pickup scheduling
- Provide shipping updates to customers and sales team
- Resolve delivery exceptions and address discrepancies
- Communicate delays or issues to relevant stakeholders
**Process Optimization**
- Identify inefficiencies in current dispatch workflows
- Suggest improvements for cost reduction and time optimization
- Maintain organized documentation systems
- Support implementation of process enhancements
**REQUIRED QUALIFICATIONSEducation**
- Bachelor's degree in any field
- **Mandatory**: Microsoft Excel certification or Google Sheets certification
- Additional certifications in data analysis tools preferred
**Technical Skills**
- **Expert-level Excel/Google Sheets proficiency** (pivot tables, VLOOKUP, macros, conditional formatting)
- Advanced formula creation and data manipulation
- Experience with data visualization and dashboard creation
- Basic understanding of logistics and shipping processes
**Communication Skills**
- Excellent written and verbal English communication
- Clear reporting and presentation skills
- Customer service orientation
**CORE COMPETENCIESAnalytical Skills**
- Data accuracy and attention to detail
- Pattern recognition in shipping data
- Problem-solving through data analysis
- Process documentation and standardization
**Technical Proficiency**
- Advanced spreadsheet functions and formulas
- Data import/export capabilities
- Basic understanding of API integrations
- Learning agility for new software systems
**Organizational Skills**
- Multi-task management and prioritization
- Systematic approach to data organization
- Meeting deadlines under pressure
- Maintaining accurate records
**PERFORMANCE METRICSAccuracy Standards**
- Data entry accuracy: >99%
- Report generation timeliness: 100%
- Customer communication response:
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