Dispatch Coordinator

1 day ago

Domlur, India Companystore Full time

POSITION SUMMARY

Manage dispatch operations through advanced spreadsheet analysis and reporting, ensuring accurate order processing, carrier coordination, and delivery tracking for promotional merchandise fulfillment.

KEY RESPONSIBILITIESData Management

  • Maintain comprehensive dispatch tracking spreadsheets
  • Process daily order data from multiple channels
  • Generate shipping labels and documentation
  • Update delivery status across all orders

Reporting and Analytics

  • Create daily, weekly, and monthly dispatch reports
  • Track carrier performance metrics and costs
  • Generate customer delivery confirmations
  • Maintain accurate inventory dispatch records

Communication

  • Coordinate with courier partners for pickup scheduling
  • Provide shipping updates to customers and sales team
  • Resolve delivery exceptions and address discrepancies
  • Communicate delays or issues to relevant stakeholders

Process Optimization

  • Identify inefficiencies in current dispatch workflows
  • Suggest improvements for cost reduction and time optimization
  • Maintain organized documentation systems
  • Support implementation of process enhancements

REQUIRED QUALIFICATIONSEducation

  • Bachelor's degree in any field
  • Mandatory: Microsoft Excel certification or Google Sheets certification
  • Additional certifications in data analysis tools preferred

Technical Skills

  • Expert-level Excel/Google Sheets proficiency (pivot tables, VLOOKUP, macros, conditional formatting)
  • Advanced formula creation and data manipulation
  • Experience with data visualization and dashboard creation
  • Basic understanding of logistics and shipping processes

Communication Skills

  • Excellent written and verbal English communication
  • Professional email correspondence abilities
  • Clear reporting and presentation skills
  • Customer service orientation

CORE COMPETENCIESAnalytical Skills

  • Data accuracy and attention to detail
  • Pattern recognition in shipping data
  • Problem-solving through data analysis
  • Process documentation and standardization

Technical Proficiency

  • Advanced spreadsheet functions and formulas
  • Data import/export capabilities
  • Basic understanding of API integrations
  • Learning agility for new software systems

Organizational Skills

  • Multi-task management and prioritization
  • Systematic approach to data organization
  • Meeting deadlines under pressure
  • Maintaining accurate records

PERFORMANCE METRICSAccuracy Standards

  • Data entry accuracy: >99%
  • Report generation timeliness: 100%
  • Customer communication response:

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