Executive - Customer Support

2 weeks ago

Mumbai Maharashtra, India Wall Street Finance Ltd Full time

Experience: 0 - 2+ Years

Education: Graduation

Location: Mumbai (HO)

No. of vacancies: 2

**Skills Required**:

- Strong Communication Skills
- Problem-Solving Skills
- Understanding of Forex
- Time Management
- Follow-up and Tracking
- Team Collaboration
- Adaptability & Quick Learning

**Roles & Responsibility**:

- Develop a strong understanding of the Forex ecosystem, associated products, and applicable RBI/FEMA guidelines.
- Maintain detailed and up-to-date trackers for all customer interactions and follow-ups.
- Address and resolve customer issues efficiently, while escalating more complex concerns when necessary.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Continuously improve service procedures and quality standards.
- Strong communication skills, both verbal and written, are essential for this role to ensure smooth and effective interactions with customers.

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