Client Support Coordinator

1 week ago

Remote, India MMNovatech Full time

We are looking for a motivated **Client Support Coordinator** to join our team. In this role, you will be responsible for onboarding users and agents, ensuring they have a seamless experience with our platform. You will act as a primary point of contact, helping clients navigate our services and addressing any queries they may have.

**Key Responsibilities**:

- Efficiently onboard new users and agents, guiding them through our processes.
- Communicate clearly and effectively with agents from various countries.
- Build strong relationships with clients, fostering a collaborative environment.
- Address and resolve client queries promptly to ensure satisfaction.
- Gather and report client feedback to enhance our services.
- Provide basic technical assistance and troubleshoot issues related to our platform.
- Stay updated on our products to deliver accurate information to clients.
- Collaborate with team members to ensure cohesive support.

**Work Hours**:

- 7 PM to 3 AM IST

**Qualifications**:

- Excellent communication skills in English (verbal and written).
- Freshers are encouraged to apply; no prior experience is required.
- Strong willingness to learn and adapt in a fast-paced environment.
- Basic tech-savviness; familiarity with CRM tools is a plus.
- Ability to engage effectively with clients from diverse backgrounds.
- Strong organizational skills and attention to detail.

**What We Offer**:

- Permanent work-from-home position with a flexible setup.
- Opportunities for professional growth and skill development.
- A supportive team environment with exposure to an international client base.

**Job Types**: Full-time, Permanent

Pay: ₹9,762.74 - ₹18,170.46 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift

Application Question(s):

- This job role requires very good communication skills, Please do rate yourself on English out of 10
- What is your CCTC?(mandatory)
- What is your ECTC?(mandatory)
- How soon you can join with us, Once you get selected?(mandatory)

**Language**:

- English (required)

**Location**:

- Remote (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: Remote

Expected Start Date: 01/11/2024

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