Service Desk

2 weeks ago

Bengaluru, India Zones Full time

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

**Level 1 Service Desk**
- Minimum Experience Of 1 Year in a Core IT Help Desk, Addressing Clients Worldwide.
- Helpdesk/Service desk experience in core IT based Environments
- Experience troubleshooting desktop hardware and associated peripherals.
- Experience In Multi Factor Authentication & RSA SecurID
- Experience In Virtual Desktop Instances (Oracle / Citrix)
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, slack or skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Strong communication skills.
- Ability to multitask well.

**Zones offers a comprehensive Benefits package**

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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