Senior service desk
1 day ago
️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues, optimizing workflows, and leading initiatives that enhance both efficiency and customer satisfaction.If you’re passionate about IT service management, enjoy working on challenging incidents, and want to contribute to next-gen AI-driven service desk transformation, we’d love to connect with you.Key ResponsibilitiesTicket Management & EscalationsOversee and classify tickets into L1, L2, and L3 categories.Conduct thorough Root Cause Analysis (RCA) for recurring incidents.Drive timely closure of critical and high-impact issues.Reporting & Process ExcellenceDevelop and maintain MIS reports to track SLAs, KPIs, and trends.Recommend process improvements to boost efficiency and customer satisfaction.Utilize AI-enabled service desk tools to optimize workflows.Documentation & Knowledge SharingDocument procedures, workflows, and RCA findings.Maintain a comprehensive and standardized knowledge base.Ensure documentation remains updated, structured, and accessible.Collaboration & LeadershipPartner with cross-functional teams to ensure smooth IT operations.Mentor and provide guidance to junior team members.Engage with business stakeholders to proactively address pain points.Skills & QualificationsBachelor’s in Computer Science, IT, or equivalent experience.8+ years of IT Service Desk / Technical Support experience.Strong knowledge of ITIL practices, incident & problem management.Proficiency in Service Now, Jira, BMC Remedy , or similar ticketing tools.Expertise in RCA, MIS reporting, and KPI tracking.Strong analytical, communication, and documentation skills.Preferred Certifications: MCSE, Comp TIA A+, or equivalent.Hands-on exposure to AI/automation tools in service desk operations.Nice to HaveITIL Certification (Foundation / Intermediate).Cloud support experience (Azure, AWS, GCP).Scripting/automation expertise to enhance service desk workflows.Why Join Us?Be at the forefront of IT service transformation with AI-driven tools.Opportunity to lead escalations and critical problem-solving initiatives.A collaborative, growth-focused work culture with global exposure.Hybrid/remote flexibility for a better work-life balance.Apply now and be the driving force in redefining IT service excellence
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Senior service desk
2 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
3 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Senior Service Desk
3 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving...
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Senior Service Desk
2 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
5 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
4 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
4 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time🖥️ Senior Service Desk Associate 📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years 🌟 About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...
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Senior Service Desk
4 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Senior Service Desk
4 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving...
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Senior Service Desk
3 days ago
Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving...
