Customer Relationship Executive

4 days ago

Thane, India Kemar Port Automation Pvt ltd Full time

**Position**: Customer Relationship Executive

**Experience**: 1+ years

**Location**: Thane

**Department**: Backoffice

**Reports To**: Commercial and Admin Head

**Position Summary**:
**Key Responsibilities**:

- Monitor and track outstanding invoices for timely payment.
- Resolve billing discrepancies and disputes.
- Coordinate with the finance department to address payment issues.
- Respond to customer inquiries and concerns related to payments and billing.
- Maintain accurate records of customer payments, invoices, and communications.
- Analyse payment data to identify trends and insights.
- Communicate effectively with customers and colleagues regarding payment-related issues.
- Collaborate with sales and finance teams to streamline the payment process.
- Bachelor’s degree in business administration, Finance, or related field preferred.
- Proven experience in payment follow-up, accounts receivable, or a similar role.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Strong organizational skills and ability to prioritize tasks effectively.
- Team player with a positive attitude and strong work ethic.
- Adaptability and willingness to learn new processes and technologies.

Pay: ₹9,745.45 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8828802592

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