Customer Service Assistant

1 week ago

Chennai Tamil Nadu, India Reqroots Full time

**Roles & Responsibilities**

**Desired Skills**
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,
- Good understanding of phone/chat etiquette - Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries,
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.
- **Written Skills**:

- Ability to compose grammatically precise, concise, and appropriate sentences,
- Ability to clearly understand and respond appropriately to the problem statements of customers,
- **Verbal Skills**:

- Ability to articulate, clear and friendly tone in a neutral accent without dead air,
- Ability to manage and maintain required communication pace,
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Capable of managing communication flow and direction,
- Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Goal orientated with a focus on learning and continuous improvement,
- Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities,
- Ability to Type 35+ WPM with accuracy of 85%

**Salary**: ₹8,472.01 - ₹15,058.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8925829215

  • Customer Service Assistant

    6 days ago

    Chennai, Tamil Nadu, India Rotary master manufacturing private limited Full time

    Customer Service Representative provides a company’s customers with the service they require. Their duties include receiving inbound calls, responding to complaints and selling a company’s products or services. Customer Service Assistant duties and responsibilities The duties a performs vary depending on their position and work environment. A Customer...

  • Customer Service Representative

    2 weeks ago

    Erode, Tamil Nadu, India Service Pluz Full time

    **Key Responsibilities**: - Provide accurate product/service information, and troubleshoot issues to resolve customer concerns. - Handle customer complaints and escalations effectively, ensuring that the issue is resolved to the customer’s satisfaction. - Process customer orders, returns, exchanges, and payments as required. - Maintain detailed and...

  • Customer Service Assistant

    2 weeks ago

    Chennai, Tamil Nadu, India AGS CINEMAS PVT LTD Full time

    **Job description** **Responsibilities for Customer Service Associate** - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions...

  • Customer Service Assistant

    4 days ago

    Chennai G.P.O, Chennai, Tamil Nadu, India Flosil group of companies corporate office Full time

    Handling Inquiries: Responding promptly to customer questions and requests via various channels such as phone, email, live chat, and in-person interactions.Problem Resolution: Acknowledging, troubleshooting, and resolving customer complaints and issues in a professional and empathetic manner, escalating complex problems to relevant departments when...

  • Customer Service Assistant

    2 weeks ago

    Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full time

    Job Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...

  • Customer Service Assistant

    4 days ago

    Madipakkam, Chennai, Tamil Nadu, India VictaMan Services Private Limited Full time

    **Customer Support Executive, Chennai** **Company: Taurus** **Location: Taurus BPO Services India, RVI Tower, 3rd floor, West Wing, Velachery to** **Tambaram High Road, Pallikarnai, Chennai** Processes: One Assist and Chola **Salary**: ₹14,000 to ₹15,000/month In-hand + Good Incentives Shift: Fixed (10:00 AM to 7:00 PM) Languages Required: Kannada...

  • Customer Support Executive

    4 weeks ago

    Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full time

    A team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...

  • Customer Service Assistant

    2 weeks ago

    Chennai, Tamil Nadu, India DeTect Technologies Full time

    entative (CSR) is the primary point of contact for customers who have questions or issues with a company's products or services. They may also process orders, payments, and returns. Responsibilities - Answering phone calls - Addressing customer questions - Processing orders, payments, and returns - Identifying and assessing customer needs - Providing...

  • Customer Service Assistant

    2 weeks ago

    Mugalivakkam, Chennai, Tamil Nadu, India IIRDF Full time

    **Urgent Hiring: Female Client Coordinator for Govt. Project** We are looking for dynamic and professional **Female Client Coordinators** to join our team for an esteemed **Government Project**. **Position**: Customer Service Assistant **Location**: Mugalivakkam, near porur **Employment Type**: Full-time **Freshers are welcome** **Qualification**: Any...

  • Customer Care Executive

    1 week ago

    Erode, Tamil Nadu, India Service Pluz Full time

    **Job Title: Customer Care Representative** **Job Summary**: **Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, and issues effectively. Escalate complex cases to the appropriate department or supervisor for further assistance, ensuring prompt resolution and customer satisfaction. - **Product Knowledge**:...