Principal Customer Success

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Principal - Costumer Success

Mumbai

Role purpose
As a Principal - Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensure high levels of customer satisfaction, facilitate the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully.

Duties and Responsibilities:
- Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude.- Work closely with customers to ensure that they are finding value in our products and services.- During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized- Educate customer on the use and benefit of our products- Work closely with Sales, PMO, Support and other Technical Teams to ensure an exceptional customer experience and take care of any escalations- Be a customer advocate, capturing customer feedback and reporting requests to respective teams. Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.- Identify need for improvement in process and work across teams to effect this- Develop and share best practices with team members to continually improve quality, effectiveness and efficiency of our processes

Knowledge, Experience & Skills:
- More than 3 years of experience in project management, customer success or account management position- Knowledge of software development lifecycle and the delivery process in an IT organization- Excellent presentation and communication skills- Ability to collaborate with team members at all levels of the organization- Ability to work with external customers at various levels in their organization (C-Level, Directors and Operational Managers)

What do we offer?- Open culture and challenging opportunity to satisfy intellectual needs- Flexible working hours- Smart working: hybrid remote/office working environment- Work-life balance- Excellent, dynamic and multicultural environment

Equal Opportunity

Accelya is an equal opportunity action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

About Accelya
- Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their _retailing._
- Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future._
- The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams._
- We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines._
- For more information, please visit _

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality