Customer Care Executive

2 weeks ago

Mohali, India Kalp Solutions Full time

**URGENT HIRING FOR CUSTOMER CARE EXECUTIVE **

**Responsibilities**
- Provide end-to-end service support to our customers.
- Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to product development teams.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy set by the team.

**Eligibility Criteria**
- Super excellent verbal and written communication required (**English only**)
- For Voice - Focus is fluency + Strong stability.
- Should be fine with working from office.
- Flexible for rotational shift.
- Graduates/Undergraduates can apply.
- Minimum 1 year experience in international BPO.
- Age should be 18+ years.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary slab**:₹14,000- ₹32,000.00 per month**

**Benefits**:

- ESIC
- Provident Fund

**Schedule**:

- Rotational shift.
- One side cab facility.

**Supplemental pay types**:

- Performance bonus
- Shift allowance
- Yearly bonus

**Ability to commute/relocate**:

- **Mohali, Punjab**: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)
- Under Graduates can also apply.

**Experience**:

- total work: minimum 1+year (Preffered)

**Language**:

- English (required)

**Thank You.**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹14,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with Rotational/night shift?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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