Customer Service Representative

1 week ago

Mansarovar Jaipur Rajasthan, India Knight learning solutions Full time

Job Description: Multiple International BPO Openings (Customer & Back Office Support)

We are hiring for three exciting client processes—Hotel Engine (Customer Support), CAS (International Voice), and Faireplace (Back Office Support)—offering excellent growth opportunities for BPO professionals. If you are driven, customer-focused, and ready to work with leading global brands, we want to hear from you

1. Hotel Engine (Customer Support - Hospitality Background)
- **Batch Start**: 25th July 2025
- **Open Positions**: 20
- **Eligibility**: Undergraduate/Graduate with excellent communication skills and minimum 6 months’ BPO experience in hospitality (mandatory)
- **Salary**: Up to ₹35,000 CTC + up to ₹8,000 incentives
- **Process**: HR & Ops rounds, C1 US Voice Versant
- **Shifts & Offs**: 5.5 days working, rotational shifts and offs
- **Cabs**: ₹180 per night shift for males; one-sided cabs for females in odd hours

2. CAS (International Voice Process - Customer Support)
- **Batch Start**: 25th July 2025
- **Open Positions**: 10
- **Eligibility**: Undergraduate/Graduate with good communication skills and minimum 6 months’ BPO experience (any international process)
- **Salary**: ₹29,000 CTC
- **Process**: HR & Ops rounds, B2 US Voice Versant
- **Shifts & Offs**: 5.5 days working, rotational shifts and offs
- **Cabs**: ₹180 per night shift for males; one-sided cabs for females in odd hours

3. Faireplace (Back Office Support Associate)
- **Location**: Jaipur (Mansarovar)
- **Date of Joining**: 1st August 2025
- **Open Positions**: 15
- **Eligibility**: Undergraduate/Graduate with minimum 6 months’ international BPO experience (voice preferred)
- **Salary**: ₹27,000 CTC
- **Process**: HR / Ops rounds, Typing test
- **Shifts & Offs**: 5.5 days working, rotational shifts
- **Cabs**: Cabs in odd hours for females; ₹180 cab allowance per day for males

General Requirements (All Roles)
- Strong communication skills in English (written & verbal)
- Flexibility for rotational shifts and 5.5 working days/week
- Customer-centric, problem-solving attitude
- Willingness to undergo HR, Operations, and (if applicable) language or typing assessments

Perks & Benefits
- Competitive CTC & attractive incentives (as per each process)
- Reliable cab services or allowances for safe commutes
- Opportunity to work with international clients and supportive teams
- Fast-paced, collaborative work environment

**Job Types**: Full-time, Permanent

Pay: ₹27,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you meet the minimum requirement of at least 6 months of relevant BPO experience (and, for Hotel Engine, is it specifically in the hospitality domain)? Please specify your experience and qualifications.

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

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