Customer Service Executive

7 days ago

Udaipur, India Nexus Celebration Mall Full time

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

**Responsibilities**:

- Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
- Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations
- Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. at the Service desk
- Responsible for promoting and educating visiting customers about the various loyalty programmes.
- Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers
- Â Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner
- Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility
- As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc
- Ensure all directional signage are up to date with regards to location and placement inside the mall.
- Responsible for developing an in depth understanding of Nexus celebration Mall, including the layout and location of entrances, exits, lifts and escalators, restrooms, emergency services etc. so as to effectively assist customers and provide complete and accurate information regarding any query.

**Requirements**:
*Have 1- 3 years of progressive customer service experience from Hotel background preferred.
- Be Proficient in MS Office ( Word/Excel/ PowerPoint) and Internet Applications
- Be Friendly, approachable, honest and trustworthy.
- Be flexible and efficient.
- Â Be Proactive, punctual and reliable.

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

**Experience**:

- Customer service: 1 year (required)
- Microsoft Excel: 1 year (required)

**Language**:

- English (required)

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