Service Manager
2 days ago
Primary Responsibilities
- Oversee the overall Service operations and ensuring service quality as per Ather defined standards.
- Technical support to Shop floor team and Door-Step Servicing Team.
- Ensure day-to-day closure of pending payments based on report submitted by billing executive.
- Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications.
- Customer complaint tracking, redressal and necessary actions at dealership
- Regular communication with Dealer Principle/GM and Ather ASM for status updation.
- Monitor Labour/Spares Performance and plan for continuous improvement.
- Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement
Secondary Responsibilities
- Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones.
- PDI / Warranty Management.
- Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM.
- General administration of the workshop
- Scrapping & Waste Management
- Develop and implement new strategies to meet Service KPI as required
Support
- Service Marketing & Promotional Plan
- Execution of Ather planned service campaigns and achieving best results.
- Crisis and Emergency Management
- Guiding subordinates in attending to Major complaints
- Oversee the hiring and training of an effective service team
- Nominate eligible staff for Ather-organised training programs as per requirement.
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