Service Manager

3 days ago

Udaipur, Rajasthan, India Lake City EV Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Primary Responsibilities

  • Oversee the overall Service operations and ensuring service quality as per Ather defined standards.
  • Technical support to Shop floor team and Door-Step Servicing Team.
  • Ensure day-to-day closure of pending payments based on report submitted by billing executive.
  • Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications.
  • Customer complaint tracking, redressal and necessary actions at dealership
  • Regular communication with Dealer Principle/GM and Ather ASM for status updation.
  • Monitor Labour/Spares Performance and plan for continuous improvement.
  • Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement

Secondary Responsibilities

  • Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones.
  • PDI / Warranty Management.
  • Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM.
  • General administration of the workshop
  • Scrapping & Waste Management
  • Develop and implement new strategies to meet Service KPI as required

Support

  • Service Marketing & Promotional Plan
  • Execution of Ather planned service campaigns and achieving best results.
  • Crisis and Emergency Management
  • Guiding subordinates in attending to Major complaints
  • Oversee the hiring and training of an effective service team
  • Nominate eligible staff for Ather-organised training programs as per requirement.

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