Customer Service Executive

2 days ago

Udaipur, India ApkaMart. Com Full time

Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other social media platforms.

**Responsibilities**:

- Handle inbound and outbound sales and service calls in a professional and efficient manner.
- Assist walk-in customers by providing product information, answering queries, and offering personalized recommendations.
- Respond to customer inquiries and resolve complaints via WhatsApp, Facebook, Instagram, and other social media platforms.
- Provide accurate and up-to-date information about products, prices, promotions, and delivery services.
- Process orders, track shipments, and handle returns or exchanges as necessary.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain a high level of product knowledge to address customer inquiries effectively.
- Build strong customer relationships by providing exceptional service and resolving issues promptly.
- Collaborate with other departments, such as the warehouse and logistics teams, to ensure timely order fulfillment and delivery.
- Document customer interactions and feedback to improve overall customer experience and identify trends or areas for improvement.

**Requirements**:

- Excellent verbal and written communication skills in English. Knowledge of regional languages would be an added advantage.
- Proven experience in a customer service role, preferably in an e-commerce or retail environment.
- Strong interpersonal skills and the ability to interact with customers in a friendly and professional manner.
- Proficiency in using computers, including basic knowledge of MS Office and familiarity with social media platforms.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Strong attention to detail and accuracy in order processing and data entry.
- Flexibility to work in shifts, including weekends and holidays, as per the company's roster.
- A customer-centric approach and a passion for delivering exceptional service.

If you are enthusiastic about providing excellent customer service, have a passion for home decor, and thrive in a dynamic work environment, we would love to hear from you.

Pay: ₹120,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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