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Front Office Associate

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Bengaluru Karnataka, India The Hosteller Full time

**JOB DESCRIPTION**

**Position**:Front Desk Associate
Experience : 0 - 1 year
**Department**:Operations
**Experience**:0-1 years in the hospitality industry

**Job Brief**:
Key Responsibilities:

- Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process
- Handle reservations and room assignments accurately, ensuring optimal guest accommodation
- Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries promptly
- Collaborate with housekeeping to track room status and address any guest concerns
- File and maintain guest paperwork and documentation with attention to detail
- Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly
- Keep the manager informed of relevant feedback from guests and other departments to enhance service quality

**Qualifications**:

- Hospitality graduate or diploma
- 0-1 years of experience or fresh graduate from the hospitality industry
- Strong communication, interpersonal and time-management skills
- Willingness to work pan India (flexible)

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person