Service Coordinator

1 week ago

Faridabad Haryana, India ABB Full time

**Service Coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Service Coordinator and will be part of Electrification business area for Smart Power division based in Faridabad, India. In this role you will be reporting to Quality Control Manager and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

**Your responsibilities**:

- Identifying bottlenecks and analyzing through remote or on-site activity in different service categories
- Co-ordinating with authorized service providers (ASP) to attend the complaints on time and resolving them immediately
- Contributing to customer satisfaction by executing service work according to customer expectation and within specified time frame
- Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for all service-related activities
- Preparing all documents and service reports to be signed by the customer representative. Submitting reports in a timely manner and following up when needed
- Assisting zonal service engineers, warehouse team and ASP engineers in resolving the issues. Providing recommendations to management to improve operations and customer service

**Your background**:

- Bachelor's degree or diploma in Electrical Engineering
- Minimum 5 to 8 years of experience in relevant field
- Experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices, relays, motor starters etc
- Time management and ability to prioritize and plan work effectively
- Strong analytical and aptitude skills
- Good interpersonal and communication skills

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