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Customer Support
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*Job Description* for a *Documentation Executive - Freight Forwarding (LCL & FCL):*
*Position:* Documentation Executive
*Industry:* Logistics & Freight Forwarding
*Experience Required:* 1-2 years (Freight Forwarding Industry)
*Job Description:*
We are seeking a detail-oriented and proactive *Documentation Executive* to manage LCL and FCL shipment execution, coordinate across departments, and ensure end-to-end operational efficiency.
*Key Responsibilities:*
1. *Shipment Execution & Coordination:*
- Handle LCL and FCL shipments from booking to final delivery at destination.
- Act as a coordinator between inbound and outbound teams.
2. *Documentation & Compliance:*
- Prepare and verify shipping documents (HBL/MBL, Invoice, Packing List, Checklist).
- Ensure documents comply with customs and regulatory requirements.
3. *Quotation & Pricing:*
- Prepare accurate quotations for both customers and overseas agents/forwarders.
- Coordinate with sales and pricing teams for rate finalization.
4. *System Handling:*
- Operate freight forwarding/logistics software efficiently.
- Ensure timely and accurate system updates for shipment milestones.
5. *Vendor & CHA Coordination:*
Liaise with CHA, transporters, and other vendors to ensure smooth movement.
- Follow up on checklist completion and compliance procedures.
6. *Reporting & Communication:*
- Maintain records of all shipments and update clients on status.
- Handle escalations and coordinate for quick resolution.
- 1-2 years of experience in freight forwarding/logistics industry.
- Strong knowledge of LCL/FCL operations, documentation, and customs process.
- Excellent communication and coordination skills.
- Proficiency in MS Office and logistics software (ERP/TMS).
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,550.96 per month
**Benefits**:
- Provident Fund
Work Location: In person
Expected Start Date: 20/08/2025