Client Operations

3 days ago

Bengaluru Karnataka, India Vahan Full time

**About Vahan**

At Vahan, we’re helping 300M+ blue-collar workers in India find jobs. Over time, we want to
become the center of all money and financial needs for blue-collar workers and will thus expand
to use cases in financial services and upskilling. We’re a Y Combinator company that is backed by
marquee investors such as Khosla Ventures, Founders Fund and Airtel. Several executives from
Google and Flipkart are also investors in the company.

**Key Requirements**:

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and decision-making abilities, with a focus on delivering results and driving client satisfaction.
- Proven track record of managing multiple client relationships and prioritizing tasks effectively.
- Attention to detail and ability to analyze data to drive insights and recommendations.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

**Key Responsibilities**:

- Act as the primary point of contact for assigned clients, building strong relationships and understanding their needs and goals.
- Collaborate with internal teams, including Sales and Product, to ensure the successful implementation and ongoing support of Vahan's services.
- Proactively identify and address client issues, providing timely resolution and maintaining high levels of client satisfaction.
- Conduct regular check-ins with clients to gather feedback, assess satisfaction, and identify opportunities for improvement or upsell.
- Analyze client data and usage metrics to identify trends, insights, and areas for optimization.
- Develop and maintain client documentation, including training materials, FAQs, and support resources.
- Participate in client onboarding and training sessions, ensuring clients are equipped to maximize the value of Vahan.co's solutions.
- Stay informed about industry trends, best practices, and competitor activities to provide insights and recommendations to clients and internal teams.

**Required Skills**:

- Education: Bachelor's degree in Engg., Business Administration, Marketing, or related field.
- Experience: 2+ years of experience in client-facing roles, preferably in customer success, account management, or client operations.

**Preferred Qualifications**:

- Experience working in the technology or SaaS/Service industry.

**Why you’ll LOVE this job**

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs.

**We can promise**:

- Unlimited PTO so you can take the time you need to rejuvenate
- We care about you. We offer competitive health insurance for employees and their dependents. We also offer two days of mandatory wellness leaves per month.
- Our co-workers are a close-knit, intelligent, and motivated team.

Vahan is an equal opportunity employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.

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