Customer Relationship Executive @ Volvo Group
1 week ago
Ensure to follow EVOLVE process. - Ensure that incoming customer calls are attended within 3 rings. - Ensure that the customer database is maintained in high order. - Ensure the up keeping of Executive & Chauffeur lounges. - Sharing the appointment customer details with front office staffs, drivers & watchman. - Ensure that service appointments are taken and prepared as per EVOLVE process. - Ensure that the pick-up and drop-off /courtesy car service is co-ordinated with service reception. Arrange bookings of replacement and loan vehicles. - Check TIE for pending QBs during service appointment, if required and appropriately informed to the service team.. - Ensure that the service invoice is explained to the customer, if PST is unavailable to handle the vehicle handover to customer. - Liaise with the company driver(s) for pick-up and drop-off of service for customer vehicles. Ensure the “Pick-up Card” is correctly documented and signed by the customer - Ensure that the eligibility for VCSP & ANYTIME WARRANTY are checked during the service appointment process and appropriately informed to the customer/service team. - Calling vehicles for pending QBs - Conducting Exit Interviews with Service customers during delivery of the vehicle. Post Service Telephone Report Process (20%) - Ensure that Post Service Telephone calls are made effectively and within 5 working days from the date of delivery as per the EVOLVE process. Since it has been assigned to a call centre by VCIN, share the details of the customers whose repair order closed after the workshop visit to the call centre as per the agreed time frame. - Ensure all Negative feed backs are processed via customer complaint Process. - Maintain Weekly and Monthly Records of Telephone Reports. - Prepare weekly and monthly Telephone Reports Summary for Management to discuss and decide the actions. Pay: ₹22,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) Work Location: In person
-
Customer Relationship Executive
4 weeks ago
Ahmedabad, India Volvo Autobots Full timeCompany Description Volvo Autobots aims to be the world's most progressive and desired premium car brand. Our vision focuses on making life less complicated for people and reinforcing our commitment to safety, quality, and the environment. We drive global success through a strong dedication to these core values. Role Description This is a full-time on-site...
-
Customer Relationship Officer
1 week ago
Ahmedabad, Gujarat, India Group 8a Full time**(International - Any graduate or MBA - Require Excellent Communication Location Ahmedabad** **Handling online marketing portal Focus predominantly on the Europe Market and US Market for Sales** **Maintaining customer relationship at international level. Customer Handling, Clients Coordination** **#FRESHERSWELCOME** Pay: ₹25,000.00 - ₹35,000.00 per...
-
Customer Relationship Executive
1 week ago
Bodakdev, Ahmedabad, Gujarat, India BIOTEXUS ENERGY PVT LTD Full time**Job Title**: Customer Relations Executive **Location**: Ahmedabad, Head office **Department**: Sales Department **Reports To**: Sales Manager **Company Overview**: Advance Biofuel (Biotexus Energy Private Limited) is a leading biodiesel plant manufacturer dedicated to producing sustainable biofuels from renewable sources. We pride ourselves on our...
-
Customer Relationship Executive
1 week ago
Ahmedabad, Gujarat, India Gallops Autohaus Private Limited Full timeBMW Gallops Autohaus is a dealership located in Ahmedabad under the banner of the “Pugalia Group of companies”. The dealership specializes in BMW vehicles. **Role Description** This is a full-time on-site role for a Customer Service Representative at BMW Gallops Autohaus in Ahmedabad. The Customer Service Representative will be responsible for...
-
Customer Relationship Executive
1 week ago
Gota, Ahmedabad, Gujarat, India 8Sense Full timeAt **8Sense**, we are dedicated to crafting unique and impactful branding and design solutions for our clients. Based in Ahmedabad, we pride ourselves on delivering creative excellence and building strong partnerships with businesses across industries. We are looking for a proactive and experienced **Customer Relationship Executive** to enhance our client...
-
Customer Relationship Executive
4 days ago
Gota, Ahmedabad, Gujarat, India Spark99 Full timeJob Description: We are seeking a proactive and motivated Customer Relationship Executive to manage our CRM activities and enhance our customer engagement. This role is crucial for maintaining strong relationships with our customers and supporting our D2C business growth. **Key Responsibilities**: - Respond promptly to customer inquiries via WhatsApp and...
-
Customer Relationship Executive
4 days ago
Ahmedabad, Gujarat, India Svitch Energy Pvt. Ltd. Full timeBuilding and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...
-
Customer Relationship Executive
3 days ago
Vastrapur, Ahmedabad, Gujarat, India Scepter Outsourcing Full timeUS Accounting Coach is a leading institute specializing in US Accounting, Taxation, and Payroll training. We help aspiring professionals and working accountants build strong careers with practical, industry-focused knowledge. **Position Overview**: We are seeking a **Customer Relationship Executive** to manage client interactions, provide support to...
-
Loan Executive
1 week ago
Ahmedabad, Gujarat, India Shilp Group Full timeJob Title - Home Loan Collection Executive Shilp Group is seeking a skilled and experienced individual to join our team as a Home Loan Collection Executive. The primary responsibility of this role is to maintain relations with the customers, provide them guidance for loan and remind them for payments due. **Responsibilities**: - Maintain ongoing...
-
Customer Relationship Manager
2 days ago
Thaltej Road, Ahmedabad, Gujarat, India Group 8a Full time ₹ 3,00,000 - ₹ 4,60,000 per yearUrgent Hiring – Female CRE (Customer Relationship Executive/Manager)Location: Science City, Ahmedabad Salary 25-38 KWe are looking for a smart and confident Female CRE to join our team in Ahmedabad.Responsibilities:Co-ordinate with vendorsSales order entryFollow-up with domestic clients/ International ClientsCalling and data entry workRequirements:Good...
