Service Coordinator

4 days ago

Vadodara, India Qualimark Machines Pvt. Ltd Full time

Responding to complaints from customers and give after-sales support when requested. Act as the primary point of contact for all service complaints. To register all customer complaints in system. Take customer feedback after product installation and service gets over.

To clear out expenses of service technicians and do the further reporting to concern department.

To sale spare parts and AMC to customers and generate quotation, pro forma invoice and tax invoice.

To conduct introductory call, sms and mail to customers for all new incoming product orders.

Ensuring the adequacy of sales-related equipment or material. Meeting customer needs and expectations, reviewing & addressing the same at regular intervals.

Maintaining quality calls by establishing and enforcing organisation standards. Ensuring that the system is complying with the requirements of ISO 9001:2015 & Statutory & Regulatory Compliances.

Responsible for maintaining and validation of daily report, monthly report, annual report & MIS [& all the records of the division].

Identifying Defects, Delays, Mistakes, Suggestions, Cost Utilization measures &, Determining its Root Cause & Implementing Suitable Corrective Action upon it, for its mitigation - if there is any report.

Assuring that all the activities are executed as per the SOPs as defined. To comply with the management requirements and critical aspects of deadlines.

Contributes to team effort by accomplishing related results as needed.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.

Any other task as assigned by Management as and when required.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have service department coordination or back office experience?
- Do you have exposure of ERP?
- Do you have exposure of Google office suite?

**Education**:

- Bachelor's (preferred)

**Experience**:

- any: 1 year (preferred)

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