Service Coordinator

14 hours ago

Vadodara Gujarat, India Analytical Technologies Limited Full time

**Company Summary**

Analytical Technologies Limited is an ISO: 9001 Certified Company engaged in Designing Manufacturing, and Marketing & Providing Service for the Analytical, Chromatography, Spectroscopy, Biotechnology, Biomedical, Clinical Diagnostics, and Material Science & General Laboratory Instrumentation.

We have presence in at least 100 countries across the globe.

We started our enterprise with chromatography systems and we have more than 1000 users worldwide.

Having monopoly in chromatography systems we even launched, Spectroscopy, Clinical Diagnostics, Material Science, General Lab instruments and consumables

We are the only company in the world having expertise in setting up the quality control standards testing & research labs for Pharma, Biotech, Food, Beverages, Soil, Environment & pollution Control, Clinical and Materials etc., on a turnkey basis.

**Roles And Responsibilities Of Service Coordinator-**
- Receive service requests from clients and prioritize them based on urgency and availability of resources.
- Coordinate with technical teams and assign appropriate technicians to service appointments.
- Optimize schedules to ensure efficient use of resources and minimize travel time.
- Serve as the primary point of contact for clients regarding service inquiries, updates, and issue resolution.
- Communicate with technicians to relay service details, client expectations, and any changes to appointments.
- Collaborate with internal departments, such as sales and operations, to ensure alignment on service requirements.
- Monitor and manage inventory of service equipment, tools, and spare parts to ensure availability for technicians.
- Work closely with procurement and inventory teams to replenish stock as needed.
- Coordinate with third-party suppliers or vendors to source necessary materials.
- Maintain accurate records of service requests, appointments, and technician assignments.
- Generate and update service reports, documenting work performed, time spent, and materials used.
- Compile data for analysis and reporting on service performance metrics.
- Interact with clients to gather feedback on service experiences and ensure their needs are met.
- Address client concerns, resolve issues, and escalate complex problems to higher levels of management when necessary.
- Strive to enhance customer satisfaction by delivering excellent service and exceeding expectations.

Pay scale
- 10000/- to 12000/
- Qualification-BSC/MSC(Chemistry), BTECH/MTECH(Mechanical)

**Thanks & Regards**

**Analytical Technologies**

**HR Department**

**6358951410**

**Job Types**: Full-time, Fresher

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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