
CRM Executive
4 days ago
**Job Location**:
- Sector 47, Gurgaon
**KRA - CRM Executive**
**1. Customer Relationship Management**
- Keep customer details updated in the system.
- Make plans to improve customer satisfaction and build strong relationships.
- Handle customer complaints quickly and politely to give a good experience.
**2. Campaign Management**
- Divide customers into groups to send them the right messages.
- Check how well the campaigns are doing and suggest improvements.
**3. Data & Reporting**
- Keep CRM data clean, correct, and up to date.
- Create reports on customer behavior, sales trends, and campaign results.
- Share helpful insights with the team for better planning.
**4. Support to Sales Team**
- Help the sales team by sharing leads and following up through the CRM system.
- Use CRM tools to send reminders and updates automatically.
**5. Customer Journey & Loyalty**
- Track the customer journey from joining to becoming a loyal member.
- Help create loyalty and feedback programs to keep customers engaged.
**Skills Required**:
- Basic to good knowledge of **Excel** (for reports and data).
- Good **communication skills** - both speaking and writing.
- Experience with any **CRM software** (like Zoho, Salesforce, etc.) is a plus.
- Should be organized and detail-oriented.
**Main Goals (KPIs)**
- Happy and returning customers
- Good performance of campaigns
- Fewer complaints, faster solutions
- Helpful reports shared on time
- Support to sales for better lead conversion
Pay: ₹20,000.00 - ₹30,000.00 per month
Compensation Package:
- Performance bonus
Work Location: In person
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