
CRM Executive
16 hours ago
**Key Responsibilities**:
- Serve as the primary point of contact for logistics clients.
- Handle client queries, complaints, and service requests with efficiency and professionalism.
- Coordinate with internal teams (operations, dispatch, accounts) to ensure timely updates and issue resolution.
- Maintain and update customer data, records, and service logs in the CRM system.
- Monitor service levels and ensure adherence to agreed SLAs.
- Generate regular reports on customer feedback, issue trends, and service performance.
- Assist in process improvement by capturing customer pain points and suggesting actionable solutions.
**Requirements**:
- Bachelor's degree in Business, Logistics, or a related field.
- 1-3 years of experience in a client-facing or CRM role (logistics industry preferred).
- Strong communication and interpersonal skills.
- Familiarity with CRM software and logistics operations.
- Ability to multitask, stay organized, and work under pressure.
- Customer-focused mindset with a solution-oriented approach.
Pay: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Expected Start Date: 16/06/2025
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