Customer Care Representative

6 days ago

Gurgaon, India Innvocon Learning Solutions Full time

**FASHION CONSULTANT - Customer Relationship**

**JOB DESCRIPTION**

**Brief**:
We are looking for an enthusiastic Tele/Chat sales Representative to contribute in growing business for our company. He/ She will be responsible for placing orders over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and place order
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Requirements and skills
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Any Graduation is mandate

**Salary**: ₹21,000.00 - ₹32,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telesales/Telecalling: 1 year (preferred)
- Customer care: 1 year (preferred)

**Language**:

- Fluent English (required)

**Speak with the employer**
+91 8851213135

  • Customer Care Representative

    17 hours ago

    Gurgaon, India Glory Power Solutions Pvt Ltd Full time

    We are Hiring!!! **Role : Customer Care Representative** **Location**: Gurugram, Haryana **Language : Marathi and Telugu** **Qualification**: 12th / Graduate **Experience**: 0- 1 years **Salary**: 15k - 20k CTC **Shift**: General shift and Rotational Week off **Roles and Responsibilities**: Understanding the products and services provided by the...

  • Customer Care Representative

    10 hours ago

    Gurgaon, Haryana, India Selective Placement Consultants Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Job Description: Role –Customer Care RepresentativeKPI –Customer satisfaction scoreConversion percentageKRA –Customer communicationCoordination with logistics / finance / quality departments for resolution.Maintaining CRM tools / reportsJob Description:Manage incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve...

  • Customer Care Representative

    1 week ago

    Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 29,00,000 - ₹ 35,84,000 per year

    Designation - Customer Care RepresentativeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social media.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Provide feedback on the...

  • Customer Care Representative

    3 days ago

    Gurgaon, India Hop Electric Mobility Pvt Ltd Full time

    We are hiring an energetic customer care professional for a leading Automobile brand. **Responsibilities** - Managing large volume of customer calls - Stay friendly and helpful - Accurately document customer interactions - Determine opportunities for new sales - Sell products to established customers through up-selling and cross-selling - Resolve all...

  • Customer Care Service

    17 hours ago

    Gurgaon, India Vlebazaar Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • (15h Left) Customer Care Representative

    4 weeks ago

    Gurgaon, Haryana, India Selective Placement Consultants Full time

    Role - Customer Care Representative KPI - Customer satisfaction score Conversion percentage KRA - Customer communication Coordination with logistics finance quality departments for resolution Maintaining CRM tools reports Manage incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable...

  • Customer Care Executive

    5 days ago

    Gurgaon, India Talentport Full time

    **Greetings From Talentport Recruitment Services...** **We are looking energetic folks for Domestic Voice for a leading BPO.....** **BPO-Customer Care Representative (GURGAO**N) **Work Location**: GURGAON **Shifts**: Rotational Shifts **Salary-Upto 19k** **Job Responsibilities and Skills**: - Providing exceptional customer service experience to the...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Job Role:We're looking for enthusiastic and confident Customer care representative to join our growing team in Gurgaon Your key role will be to connect with potential customers, explain our second-hand four-wheeler rental services, and help them find the best options that fit their needs.Key Responsibilities:Make outbound calls to prospective clients and...

  • Customer Care Associate

    17 hours ago

    Gurgaon, India Hoopoe Infoedge Pvt Ltd Full time

    We are Hiring !!! **Role : Customer Care Associate** **Location: Gurugram, Haryana** **Language : Marathi and Telugu** Qualification: 12th / Graduate Experience: 0- 1 year Salary : 15k - 18k CTC Shift : General shift and Rotational Week off **Roles and Responsibilities**: Understanding the products and services provided by the company. Preparing...