Customer Care Representative

1 week ago

Gurgaon, India Innvocon Learning Solutions Full time

**FASHION CONSULTANT - Customer Relationship**

**JOB DESCRIPTION**

**Brief**:
We are looking for an enthusiastic Tele/Chat sales Representative to contribute in growing business for our company. He/ She will be responsible for placing orders over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and place order
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Requirements and skills
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Any Graduation is mandate

**Salary**: ₹21,000.00 - ₹32,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telesales/Telecalling: 1 year (preferred)
- Customer care: 1 year (preferred)

**Language**:

- Fluent English (required)

**Speak with the employer**
+91 8851213135

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