Customer Service Executive

1 week ago

Prabhadevi Mumbai Maharashtra, India Multi Import Full time

**Job Overview**:
**Key Responsibilities**:

- **Issue Resolution**: Address customer concerns, escalate unresolved issues to appropriate teams, and follow through to ensure satisfaction.
- **Product Knowledge**: Maintain up-to-date knowledge of company products and services to effectively guide and assist customers.
- **Order Management**: Assist customers with order processing, status updates, cancellations, returns, and exchanges as required.
- **Data Entry & Record Keeping**: Accurately update customer information and interactions in the CRM system for future reference.
- **Feedback Collection**: Gather customer feedback and provide insights to the team for service improvement.
- **Collaboration**: Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
- **Maintain a Positive Attitude**: Demonstrate empathy, patience, and professionalism in all customer interactions.

**Skills & Qualifications**:

- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and manage time effectively.
- Knowledge of Microsoft Office Suite (Excel, Word, etc.).
- Ability to work independently and as part of a team.
- Positive attitude with a passion for helping others.
- High school diploma or equivalent.

**Preferred Qualifications**:

- Previous experience in a customer service environment.
- Familiarity with [Industry-Specific Tools or Software] is a plus.
- Multilingual skills are an advantage.

**Work Environment**:

- This position may require flexibility in working hours, including weekends.
- You will be working in a fast-paced environment where adaptability and teamwork are key.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- [Include any other benefits, such as health insurance, retirement plans, etc.]

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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