Customer Service Executive

1 week ago

Prabhadevi Mumbai Maharashtra, India Multi Import Full time

**Job Overview**:
**Key Responsibilities**:

- **Issue Resolution**: Address customer concerns, escalate unresolved issues to appropriate teams, and follow through to ensure satisfaction.
- **Product Knowledge**: Maintain up-to-date knowledge of company products and services to effectively guide and assist customers.
- **Order Management**: Assist customers with order processing, status updates, cancellations, returns, and exchanges as required.
- **Data Entry & Record Keeping**: Accurately update customer information and interactions in the CRM system for future reference.
- **Feedback Collection**: Gather customer feedback and provide insights to the team for service improvement.
- **Collaboration**: Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
- **Maintain a Positive Attitude**: Demonstrate empathy, patience, and professionalism in all customer interactions.

**Skills & Qualifications**:

- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and manage time effectively.
- Knowledge of Microsoft Office Suite (Excel, Word, etc.).
- Ability to work independently and as part of a team.
- Positive attitude with a passion for helping others.
- High school diploma or equivalent.

**Preferred Qualifications**:

- Previous experience in a customer service environment.
- Familiarity with [Industry-Specific Tools or Software] is a plus.
- Multilingual skills are an advantage.

**Work Environment**:

- This position may require flexibility in working hours, including weekends.
- You will be working in a fast-paced environment where adaptability and teamwork are key.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- [Include any other benefits, such as health insurance, retirement plans, etc.]

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Executive

    2 weeks ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service

    4 days ago

    Prabhadevi, Mumbai, Maharashtra, India Deep HR Services Full time

    **Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.** **Role & Responsibility**: **Customer Interaction**: **Issue Resolution**: Address and resolve customer concerns and issues with a...

  • Customer Service Associate

    2 weeks ago

    Prabhadevi, Mumbai, Maharashtra, India Imperative Business Ventures Ltd Full time

    **Location: Prabhadevi, Navi Mumbai** We are seeking a **Video-Based Customer Identification Executive (VCIP Executive)** to join our customer verification team. In this role, you will be responsible for conducting real-time video-based customer identification to verify the identity of new and existing customers as part of the KYC (Know Your Customer)...

  • Client Service Executive

    2 weeks ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Relationship Executive

    6 days ago

    Prabhadevi, Mumbai, Maharashtra, India Menschen Consulting Pvt Ltd Full time

    Opportunity For a leading manufacturer of high-quality fabrics -Customer Relationship Executive-Lower Parel(W) Position :Customer Relationship Executive Location: - Lower Parel(W) Experience : 1-2years RegardsMadhusudan Burman 8103518989 Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year...

  • Customer Service Associate

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service

    7 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    6 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Associate kannada

    6 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Executive

    3 days ago

    Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...