Guest Relations Executive

5 days ago

Shivaji Park Mumbai Maharashtra, India Ek Number Hospitality Full time

**Key Responsibilities**
- Greet guests warmly
- Handle guest inquiries, requests, and complaints professionally and promptly
- Provide reservation timings/ directions.
- Coordinate with housekeeping, F&B, and other departments to fulfill guest needs
- Maintain accurate guest records and preferences for future visits
- Monitor guest satisfaction and collect feedback for service improvement
- Assist in organizing special occasions or VIP arrangements
- Ensure compliance with company standards and hospitality protocols

**Skills & Qualifications**
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and remain calm under pressure
- Proficiency in reservation system
- Fluency in English; additional languages are a plus
- Any Graduate
- Prior experience in guest relations or front office roles is an advantage

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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